This case study explores NHS Highland’s approach to addressing employee needs by selecting a well-targeted benefit that not only supports health and wellbeing but also fits the unique geography and workforce diversity of their organisation.

The Challenge

NHS Highland faced several challenges when it came to delivering impactful employee benefits, particularly for its widespread and remote workforce. One of the key issues was ensuring that staff had access to a benefit that provided both financial flexibility and support healthier commuting options; especially in rural regions where transportation can be limited. On review of a previous Cycle to Work scheme, it became clear that the network of participating bike stores did not serve the expansive geography involved. The absence of this benefit was felt by employees with them missing the opportunity to access cycle commuting items - like a bike, e bike and/or cycle accessories - through salary sacrifice and spread the cost over manageable instalments. When NHS Highland evaluated their employee benefits offering, they knew that the review of a Cycle to Work scheme would not only improve access and affordability when it comes to acquiring new bikes and equipment, but also address their unique geographical challenges. NHS Highland wanted a solution that supported both major retailers and local, independent bike shops, especially those within the Highlands, to ensure all employees could benefit from the scheme no matter where they lived or worked.

The Solution

To meet the demands of their employees, NHS Highland selected BHN Extras Cyclescheme as their Cycle to Work provider. The choice to switch to Cyclescheme was based on the ability to offer the UK’s largest network of participating bike shops: including both major brands and local independents. In turn, this ensures accessibility for employees across the whole region. By working with BHN Extras, NHS Highland was able to seamlessly implement the scheme, offering flexible repayment options over 6, 12, 18, and 24 months. The implementation process was described as “very easy,” with excellent support from the BHN Extras team. This allowed NHS Highland to quickly roll out the benefit to employees with minimal administrative effort: ensuring that the scheme could be easily accessed by all.

The Successes

The implementation of BHN Extras’ schemes brought immediate and measurable success to NHS Highland. Key achievements include:

High Engagement

Since moving to Cyclescheme in 2021, NHS Highland has experienced outstanding levels of engagement. Over 825 staff members have participated in the scheme, generating a total spend of £1,800,498.81. The average certificate value sits at £2,182.42, reflecting the high interest and investment employees are making in the program.

Supporting Local Business

The success of the scheme can also be attributed to its ability to support local independent bike shops in rural areas. Retailers like Alpine Bikes, Bikes of Inverness, Canyon, and Dryburgh Cycles have all been popular choices, ensuring that the scheme not only benefits NHS Highland employees but also the local economy.

Cost Savings

In addition to employee satisfaction, the scheme has provided significant financial savings for NHS Highland. National Insurance savings from salary sacrifice contributions have been particularly welcome, given the challenging financial climate in the healthcare sector and cost-of-living crisis. These savings help NHS Highland continue to invest in their workforce, further supporting the health and wellbeing of their employees.

Employee Satisfaction

Positive feedback from staff has been frequent with employees appreciating the simplicity and flexibility of the scheme. The ability to purchase bikes from local retailers and spread the cost through salary deductions has made a meaningful difference, particularly for those living in remote areas with fewer commuting options. One employee said: 

"This is just a solid, consistent, and well-used scheme which continually benefits staff and saves money all round. Simple and reliable - what’s not to love!"

Looking Ahead

NHS Highland’s successful partnership with BHN Extras has laid a strong foundation for continued collaboration. The healthcare provider plans to maintain the high levels of employee engagement and financial savings generated by the Cyclescheme, while exploring other opportunities to enhance their employee benefits program. By offering benefits that truly meet the needs of their workforce—both in terms of accessibility and wellbeing—NHS Highland is setting a strong example for how organisations can support their employees in a sustainable and meaningful way. Moving forward, NHS Highland is committed to continuing its focus on employee benefits and remain confident that BHN Extras will remain a valuable expert partner.

Learn more about BHN Extras

BHN Extras specialises in delivering impactful and effective employee benefits. Our platform offers a wide range of services, including the UK’s leading Cycle to Work scheme, which empowers employees to make sustainable commuting choices while saving on bike and accessory purchases. With a focus on ease of use and a vast selection of suppliers, BHN Extras ensures a seamless experience for both employers and employees.

Join BHN Extras today and discover how innovative solutions can enhance your employee benefits program.

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